REVENZA Reception
Answers inbound demand from approved knowledge, captures what your team needs, and decides the next step.
May act
- Answer approved questions
- Collect approved information
- Confirm approved policies and availability rules
- Route to an approved destination
Needs approval
- Complaints, refunds and exceptions
- Anything the approved knowledge does not cover
- Sensitive or regulated questions
Never
- Guessing at policy, capability or availability
- Concealing that the reply is generated by AI where disclosure is required
- Ignoring an opt-out or quiet-hours rule